Benefits of Call logs

The VOIP phone systems have multiple features that help businesses to reach their communication solutions and targets. Among multiple features, calls logs and call recordings are the most useful features for call centres and other small to large businesses.

The main purpose of this blog is to answer the question, of whether it is possible to take prints for the call logs and records.

We answer this question before concluding our blog, so let’s dive into the details of these features.

Benefits of call logs

Describe a call log.

A call log is a record of all incoming and outgoing calls, including timestamps, call lengths, and called parties through a company phone system that calls logs to keep track of every phone call specific.

The act of recording incoming and outgoing call history notes and call details, such as the call’s origin, date, time, duration, and summary of the talk, is known as call logging. Although call logging can be done manually, many voice-over-internet-protocol (VoIP) business phone systems do it for you which enables you to increase productivity, precisely track the operation of your call centre, and arrange call data for reporting and analytics.

To follow up on missed calls, employees can examine their previous calls on their phone and learn about the trends in their phone system, IT administrators need to examine the data.

For additional business analysis, call logs are frequently converted into a CSV or Excel file.

Call Logs: Manual vs. Automated

A computer spreadsheet template or a printable blank call log allows you to record call log details while a call is still in process. Agents are frequently required to manually enter this information into customer relationship management (CRM) software after the contract is over. As a result, manual call tracking is less accurate and effective than automated solutions, and it also takes more time.

As an alternative, business phone systems provide call logging features that integrate with your CRM to automatically record, store and organise call data along with pertinent call notes and dispositions. Users can now search for specific call types, date ranges, destinations, durations, or origins, and filter call records accordingly. Since human error is eliminated by automatic call tracking, it is simple to generate reports and use call metrics to improve your team.

Advantages

Call logs are useful for:

• Discover more about your clients.
• Determine who calls your team most frequently and why.
• Employee training increases output by setting a target call duration.
• Evaluate the success of your marketing.
• Ad results can be tracked using your phone number.
• Enhance the experience for customers.
• Utilize call trends to anticipate customers’ requirements.

Supports Analytics for Contact Centers

Any organisation can benefit from phone call log analysis, which provides essential information for gauging the effectiveness and calibre of service of call centres. These logs give businesses the ability to arrange call data for record-keeping and turn call data into useful reports, offering call patterns, which are helpful for monitoring costs, transactions, and call centre KPIs.

Improving Agent Performance

Phone call logs are used in call centres to track agent performance and determine whether they are meeting their sales quotas or not.

Call details that suggest areas for improvement include call duration by an employee or phone number.

comply with regulatory standards

Businesses and contact centres must maintain complete phone logs for compliance and regulatory purposes, according to the PCI-DSS Guide. These can be firms in the legal, medical, or financial sectors.

Implementing call tracking in your business phone system will assist the organization in adhering to the policy and being compliant, depending on the industry.

Templates for Free Call Logs

When it’s feasible, we advise using automated Call logging features however, printable call log templates can also be used as a substitute structure for more effective call data collection. Additionally, these forms support more consistent record-keeping for sales and customer service so download and use one of our free call-logging templates if your company’s phone system does not enable automated call-logging.

Call recording:

• VoIP call recording secures phone conversations in the cloud where calls can be recorded both ways.
• You can replay a recorded call as often as you wish.
• After you stop recording, play back your talks.
• Cloud storage makes it easy to find.
• It’s easy to use but uses advanced technologies.

Several methods can record calls:

• Start real-time recording by tapping the record button before or during a call and pausing recording.
• “call record” records the entire call, even if the command is made after the call has begun.
• All inbound and outbound data is recorded and transformed into audio data files once call recording is activated that automatically convert the data. WAV.
• Calls can be recorded in several formats and converted effortlessly.
• Important information can be marked.
• Phone numbers and call times are automatically tagged.

Three VoIP call recording types exist:

Hosted Recording Hardware/App Recording

• In a hosted system, the provider hosts the recording hardware and servers and some hosted companies give 1GB of free recording space, while others charge for it.
• The software-based recording is done on a computer or server that records phone calls
• The software records sound from your computer’s sound card.
• Technically, there are two or more sources for recording software that can be divided into left and right depending on choices.
• In hardware recording, a device is put among the VoIP equipment where LAN wires link the device to the internet and rack-mounted devices that sniff network ports to read and understand data. For security, VoIP calls only use certain firewall ports.
• The equipment records VoIP port data.
• Small appliance devices can monitor hundreds of extensions.
• Appliances connect to server databases that record calls online, rather than having a hard drive.

Benefits

• Businesses record calls to improve customer service quality.
• Managers can analyze these calls to ensure agents are having effective dialogues.
• Calls are automatically recorded and saved in the cloud, so you can always use them later.
• Recording phone calls for customer service allows you to track employee performance.
• Training can use these recordings.
• Managers might use recordings to highlight an agent’s strengths and weaknesses.
• Record your phone calls to detect trends and patterns.
• You can review the call to determine what happened.

More ability to control business expenses

Call recording uses historical data to assist and keep track of the number of calls made from your phones if you have a set budget for phone usage. As a result, you’ll be better able to determine whether businesses require more or fewer phone lines, phone numbers, extensions, or extra services, such as on-hold music.

Reviewing call records

Your device or VoIP service determines how you check your call logs to help in reviewing the call records.

We conclude that it is possible to take out the prints of the call logs and records.