What is Cloud PBX?

Cloud PBX also called virtual PBX or hosted PBX (private branch exchange) is a telephone exchange system built, delivered, and managed by the third-party service provider which is accessed and executed through the internet which is IP based telephony solution where the hosting service for any software which is done on the server whereas the cloud PBX hosts all software and the entire data in the cloud. In simple terms, it is a virtual phone that provides a secure and reliable business phone system through the internet following IP.

Cloud PBX advantages:

Cloud PBX systems are the latest and newest systems that are implemented in PBX technology for businesses that have their advantages as well as disadvantages. First, let’s see the advantages:

✓ scalability

✓ flexibility

✓ low cost

✓ less hacking chances

✓ high control

✓ create virtual offices across the globe

✓ easy maintenance

Disadvantages:

There are a few disadvantages that have to be in the process of implementing new solutions to rectify them and they are:

✓ not highly reliable

✓ less secured for online PBX systems compared to onsite security.

✓ updates in cloud PBX are late compared to onsite.

Process of setting up cloud PBX:

To set up cloud PBX is very simple and quick as it takes less than one day it gets activated within hours. Just sign up with your details then the account gets created and activated from their own personal interface. There should be stable internet connections to maintain the speed of 150kbps and supported operating systems.

Current market analysis on cloud PBX:

Cloud PBX software market is growing at a very faster pace when compared to the market growth rates over the last years and is expected to grow more in the coming years which is generated in the form of many reports after evaluation of many market areas. Many trends, factors, and restraints are considered for making reports which may affect the market directly or indirectly. The main five forces which play as main key players like buyers' bargaining capacity, suppliers' capacity of bargaining, a new entry, substitutes, and degree of competition. The main participants in the market are system integrators, intermediaries, and end users who all are benefitted from implementing this cloud PBX solution. Even vital global is becoming a key and dominant player in the market for providing cloud PBX solutions.

The main types of PBX systems are classified into two types: cloud PBX, traditional or onsite PBX.